CUNA Mutual Policy Holders only:
- To report Motor or Property claims please call 1800 660 727
- To report Mortgage or Loan Insure Claims please call 1800 226 122

Please click on the insurance type below for more information:

Home and Contents	Landlords	Motor Vehicle
Travel	Consumer Credit	Caravan and Trailer
Summary of Contact Numbers

HOME AND CONTENTS INSURANCE   
LANDLORD'S INSURANCE

What do I need to do if I need to make a claim?

• Take all reasonable precautions to prevent further loss, damage or liability.
• Contact the police as soon as possible to report any theft or attempted theft, or damage caused by intentional or malicious acts, riots or vehicle impact. 
•  Report your claim to Allianz by calling 1300 651 777.
• The Claims Consultant will help you through the claim process.

Do I have to complete a claim form?
In most cases no. All you have to do is call Allianz and they will take the details over the phone.

What should I do if someone makes a claim against me?

• Call Allianz as soon as possible on 1300 651 777 and advise the Claims Consultant of what has happened.
• Try to get names and addresses of witnesses, if any, to the event which has brought about the claim.
• Do not make any admissions of liability and don't attempt to settle any claim made against you.
• The Claims Consultant will advise you what steps you need to take and will assist you through the claim process.

MOTOR VEHICLE  

The Allianz 'Managed Repair Process' (MRP) is a simple, hassle-free process to get your car back on the road fast. MRP ensures you receive superior service and your car is repaired to the highest possible standard. Allianz MRP:

• Is a streamlined and stress-free process, as you don't have to get quotes.
• Is a convenient way to get your car back on the road fast. 
• Guarantees your repairs, which are monitored from start to finish.

Lodging a claim
To report a claim 24 hours, call 1300 651 777 

This is a simple one-step process where Allianz will get all the necessary information about the claim and take control of the repair of the car.

What should I do if I have an accident?
Here are things you can do to make it easier to settle your claim quickly:

• Record the name, address, licence number and insurer of other drivers involved along with the registration numbers of their vehicles, if possible.
• Try to get names and addresses of witnesses.
• Notify the police as soon as possible.
• If your vehicle is undriveable and you have comprehensive motor vehicle cover, arrange for it to be towed to a place of safe storage. 
• Keep the details so that you can advise Allianz of where you vehicle is located .
• Report your claim to Allianz 1300 651 777 and a Claims Consultant will assist you through the claims process. 

What should I do if my vehicle is stolen?

• Report it to the police.
• Report your claim to Allianz 1300 651 777 and a Claims Consultant will assist you through the claims process.

Will I have to pay my excess?
You need to contribute your excess if you are responsible for the accident or you cannot provide the name, address and registration number of the responsible party.

Do I need to complete a claim form?
No. To lodge a claim, all you have to do is call Allianz and they will take the details over the phone.

Do I have to get a quote for the repairs?
No. Using our Managed Repair Process, all you need to do is drop off the car on the agreed date and Allianz will take care of the rest so that you are back on the road as soon as possible.

Will my No Claim Bonus (NCB) be affected?
Your NCB will only be affected if you are responsible for the accident or if you cannot provide the name, address and registration number of the responsible party.

Allianz does offer the option of paying an extra premium to protect your no claim bonus, even if you are at fault. The Claims Consultant can confirm whether you have selected this option and if it applies to your claim.

Can I use my own repairer?
Yes, you most certainly can choose your own repairer. Allianz also has a list of Repairers - in most areas - that it is happy to recommend.

What should I do if someone makes a claim against me?

• Record the name, address, licence number and insurer of other drivers involved, if possible and the registration numbers of all vehicles involved, if possible.
• If the claim is for an accident, try to get names and addresses of witnesses.
• Do not make any admission of responsibility and do not attempt to settle any claim made against you.

Contact Allianz as soon as possible on 1300 651 777 and advise the Claims Consultant of what has occurred. They will do all they can to assist you through the claims process.

Contact Travel Claims 24 hours:

• International Toll Free - +61 7 3305 7499 (reverse charges) 
• Within Australia - 1800 023 737.

The Claim Consultant will be able to advise you on what immediate steps are necessary and assist with urgent arrangements to help you continue your journey.

Death Claims: please call Community CPS on 13 25 85 and ask for Deceased Estates.
Disability or Unemployment Claims: please call 1300 362 108

 

 

LIFE INSURANCE

 

Allianz staff are available to take details of your Life claim between 08.30am and 5.30pm (EST), Monday to Friday.

 

To report a claim call 1300 362 108 and then follow the prompts.

 

Claims staff will take details of your claim, send you a claim form and will advise you of any other requirements based on the circumstances of the claim.